Unit draining battery

Off late I'm really not happy with my experience with NETSTAR... The level of incompetence, negligence is really appalling to say the least!!! Imagine 3 whole units were in my car killing the life out my new battery.. The technician came and told me they removed 1 unplugged the other from the battery yet the unit is still draining my battery.... Are you guys going to replace my battery???????Imagine having to Kickstart my car everytime

Called the call center today and spoke to Goodwill who was so nonchalant displaying no empathy to this situation... Thought netstar was the best of the best.... 😤😤😤 I need this fixed as in yesterday!!!!!