MN
Martinique N
1 reviews | Active since Dec 2023
17 Mar 2026, 17:19
Unhappy Customer
You guys don’t even deserve rating at this point, for the past two weeks I’ve been logging calls backs and sending messages to cancel my contract ! Till date nobody contacts me. You guys rather keep me on hold for longer than 5 minutes ?? Surely you should treat your customers the way you’d like to be treated. Absolutely not happy with the service from Netstar!
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Netstar's replyOfficial
17 Mar 2026, 17:24Good day Martinique,
Thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced while trying to cancel your contract. This is certainly not the level of service we aim to provide, and we understand your dissatisfaction.
Please be assured that your request is important to us. We have escalated your matter to the relevant team for urgent attention, and a consultant will be in contact with you to assist with your cancellation.
We appreciate your patience and the opportunity to resolve this matter.
Kind Regards,
Netstar
Thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced while trying to cancel your contract. This is certainly not the level of service we aim to provide, and we understand your dissatisfaction.
Please be assured that your request is important to us. We have escalated your matter to the relevant team for urgent attention, and a consultant will be in contact with you to assist with your cancellation.
We appreciate your patience and the opportunity to resolve this matter.
Kind Regards,
Netstar
Netstar's reply17 Mar 2026, 17:24
Official
Good day Martinique,
Thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced while trying to cancel your contract. This is certainly not the level of service we aim to provide, and we understand your dissatisfaction.
Please be assured that your request is important to us. We have escalated your matter to the relevant team for urgent attention, and a consultant will be in contact with you to assist with your cancellation.
We appreciate your patience and the opportunity to resolve this matter.
Kind Regards,
Netstar
Thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced while trying to cancel your contract. This is certainly not the level of service we aim to provide, and we understand your dissatisfaction.
Please be assured that your request is important to us. We have escalated your matter to the relevant team for urgent attention, and a consultant will be in contact with you to assist with your cancellation.
We appreciate your patience and the opportunity to resolve this matter.
Kind Regards,
Netstar