LM
Lungelo M
1 reviews | Active since Mar 2019
09 May 2024, 14:12
Unhappy Customer
If you’re looking for vehicle tracker don’t consider Altech Netstar. You will pay for a product today is not working nor effective. They have installed device on my vehicle that is not working and I lodged a complaint for months with no response at all….. You’d then stop paying they will immediately hand you over to their collectors🤦🏽♂️
Helpful (0)
Replies (7)0
Replies (7)
Netstar's replyOfficial
09 May 2024, 14:19Hi Lungelo,
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Netstar's reply09 May 2024, 14:19
Official
Hi Lungelo,
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Thank you for reaching out to us.
Please give us the opportunity to investigate your enquiry.
One of our consultants will reach out to you.
Regards,
Netstar
Netstar's replyOfficial
10 May 2024, 10:43Hi Lungelo,
Thank you for taking my call and allowing us an opportunity to assist with your request.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Thank you for taking my call and allowing us an opportunity to assist with your request.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Netstar's reply10 May 2024, 10:43
Official
Hi Lungelo,
Thank you for taking my call and allowing us an opportunity to assist with your request.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
Thank you for taking my call and allowing us an opportunity to assist with your request.
Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.
Regards,
Netstar
LM
Lungelo M's updateReviewer Update
04 Aug 2024, 23:00Good day,
Please note that nothing has happened as per resolution you suggested over the telecon. The device is still not fixed and I am still billed and held liable to pay for a product that is not working. Very unfair
Please note that nothing has happened as per resolution you suggested over the telecon. The device is still not fixed and I am still billed and held liable to pay for a product that is not working. Very unfair
LM
Lungelo M's update04 Aug 2024, 23:00
Reviewer Update
Good day,
Please note that nothing has happened as per resolution you suggested over the telecon. The device is still not fixed and I am still billed and held liable to pay for a product that is not working. Very unfair
Please note that nothing has happened as per resolution you suggested over the telecon. The device is still not fixed and I am still billed and held liable to pay for a product that is not working. Very unfair
Netstar's replyOfficial
05 Aug 2024, 09:30Good day Lungelo,
Thank you for bringing this matter to our attention, and we're sorry to hear about your experience.
Please note that we will look into this and get back to you.
Kind Regards,
Netstar
Thank you for bringing this matter to our attention, and we're sorry to hear about your experience.
Please note that we will look into this and get back to you.
Kind Regards,
Netstar
Netstar's reply05 Aug 2024, 09:30
Official
Good day Lungelo,
Thank you for bringing this matter to our attention, and we're sorry to hear about your experience.
Please note that we will look into this and get back to you.
Kind Regards,
Netstar
Thank you for bringing this matter to our attention, and we're sorry to hear about your experience.
Please note that we will look into this and get back to you.
Kind Regards,
Netstar
LM
Lungelo M's updateReviewer Update
10 Apr 2025, 05:24Good day,
Please note after several appointments made to repair the faulty product your Technicians did not honour. The device was not attended to and I have been complaining throughout with emails and calls as well.
I would like to understand how do you decide to Handover my name to Credit collectors while you know very well that the installed device never worked from date of purchase? And I paid for it several months…. Was there any compensation for that?
This is unfair service
Please note after several appointments made to repair the faulty product your Technicians did not honour. The device was not attended to and I have been complaining throughout with emails and calls as well.
I would like to understand how do you decide to Handover my name to Credit collectors while you know very well that the installed device never worked from date of purchase? And I paid for it several months…. Was there any compensation for that?
This is unfair service
LM
Lungelo M's update10 Apr 2025, 05:24
Reviewer Update
Good day,
Please note after several appointments made to repair the faulty product your Technicians did not honour. The device was not attended to and I have been complaining throughout with emails and calls as well.
I would like to understand how do you decide to Handover my name to Credit collectors while you know very well that the installed device never worked from date of purchase? And I paid for it several months…. Was there any compensation for that?
This is unfair service
Please note after several appointments made to repair the faulty product your Technicians did not honour. The device was not attended to and I have been complaining throughout with emails and calls as well.
I would like to understand how do you decide to Handover my name to Credit collectors while you know very well that the installed device never worked from date of purchase? And I paid for it several months…. Was there any compensation for that?
This is unfair service
Netstar's replyOfficial
10 Apr 2025, 06:49Good day Lungelo,
Thank you for bringing this matter to our attention, and we're sorry to hear about your experience.
Please note that we will look into this and get back to you.
Kind Regards,
Netstar
Thank you for bringing this matter to our attention, and we're sorry to hear about your experience.
Please note that we will look into this and get back to you.
Kind Regards,
Netstar
Netstar's reply10 Apr 2025, 06:49
Official
Good day Lungelo,
Thank you for bringing this matter to our attention, and we're sorry to hear about your experience.
Please note that we will look into this and get back to you.
Kind Regards,
Netstar
Thank you for bringing this matter to our attention, and we're sorry to hear about your experience.
Please note that we will look into this and get back to you.
Kind Regards,
Netstar
Netstar's replyOfficial
14 Apr 2025, 09:59Good day Lungelo,
Please be informed that our Finance department has confirmed that contact has been made with you.
If you require further assistance regarding this matter, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind Regards,
Netstar
Please be informed that our Finance department has confirmed that contact has been made with you.
If you require further assistance regarding this matter, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind Regards,
Netstar
Netstar's reply14 Apr 2025, 09:59
Official
Good day Lungelo,
Please be informed that our Finance department has confirmed that contact has been made with you.
If you require further assistance regarding this matter, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind Regards,
Netstar
Please be informed that our Finance department has confirmed that contact has been made with you.
If you require further assistance regarding this matter, please don’t hesitate to reach out to us, we will be happy to assist you.
Kind Regards,
Netstar