unhappy client

I cancelled one of my vehicle with Netstar last year around April, they never cancelled it and continued to debit my account. When i followed up around July this I was advised that it is still on cover it was never canceled, I requested for a cancellation and a refund. I was told 7-14 working days the money will reflect, I patiently waited 2 months later i followed up which is last week friday, spoke to Thabang Maphari, she was very helpful and even sent me an email so I can contact her directly instead of calling and having to explain myself every time i call. She advised me that my refund will only be actioned on Friday as refunds are only done on Wednesday and Friday. I have patiently waited 2 months for this refund and after again having to follow up no sense of urgency or courtesy to take into consideration the inconvenience already caused. Client service is the core success of every company rendering service to consumers.

May I please have this resolved ASAP, I have been patient enough and I am no longer willing to be understanding if this is how you treat your clients.