Unhappy client

I sent a cancelation email on 23 Feb 2022 and email came through stating I would be contacted within 2 days. That never happened, I then called them 3 March 2022 only to be informed that my cancelation will be effected 3 April since it's late. How on earth is 23 Feb late. Now they want me to pay fees even though I was on a month to month contract. Manager was to call me and everytime I call its a different story. This co is a **** and they want to ******* people.