Unhappy

I was an account holder with netstar for thre tracing device and currently I do not have a car immediately in September I wrote an email to them to cancel a contract then in October they deducted the money, I reversed the money and they were quick to take me to hybrid collections because of the money that I revised and said my account is still active and I said it's okay I will pay back the money but please make sure that this account is closed and the agent said she will close the account, to my surprise they deducted again in December I don't know what must I do now in order for nestar to do the right thing. NC KALIPA