TD
Tsametse D

1 reviews | Active since Jul 2018

17 Oct 2024, 16:38

Unfair Treatment

A tracking device was installed in my car by Netstar on behalf of First For Women, I was transparent with the fact that I have a Tracking device with Cartrack but I was told that Netstar tracking device was a package that came with the business insurance from First For Women. A second tracking device was fitted in my car despite the fact that I had one already.

Today, the 17th of October 2024 I canceled my car insurance with First For Women because I won't afford to pay the insurance anymore due to financial difficulties. My car insurance was successfully terminated and I was put through to Netstar for termination of the tracking device.

I spoke to Solomon and he terminated the tracking device as per my request but told me that I have a 3 contract with Netstar and that I was liable for settlement amount which came as a shock to me because I have no business with Netstar, I never directly paid Netstar, it was paid by First For Women. I therefore expect Netstar tracking device to automatically be terminated when I cancel the car insurance because it was a package.

How am I expected to pay the settlement amount if I cannot afford to pay insurance monthly premiums?

Kindly review this matter and come to my aid.

0
Replies (7)
Netstar
Netstar's reply17 Oct 2024, 16:52
Official
Good day Tsametse 

Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.

Regards 
Netstar 
TD
Tsametse D's update18 Oct 2024, 09:37
Reviewer Update
A vary friendly and helpful gentleman from Netstar call me this morning responding to the my complain, the matter was resolved and I'm very happy with his service.
TD
Tsametse D's update18 Oct 2024, 09:38
Reviewer Update
*VERY
Netstar
Netstar's reply18 Oct 2024, 09:42
Official
Good day Tsametse,

Thank you for your kind words and for sharing your positive feedback on our platform. We are always excited to hear from satisfied clients. 

Kind Regards,
Netstar

Netstar
Netstar's reply18 Oct 2024, 09:46
Official
Good day Tsametse 

Thank you for allowing us the opportunity to rectify this matter and further assist you. Customer satisfaction is a priority to us.

Regards 
Netstar 
TD
Tsametse D's update18 Oct 2024, 10:39
Reviewer Update
A special thank you to Fazel Kaars for going above and beyond my expectations to help me.

Excellent job, I really appreciate you.
Netstar
Netstar's reply18 Oct 2024, 10:43
Official
Good day Tsametse, 

Thank you for your kind words and for sharing your positive feedback on our platform. We are always excited to hear from satisfied clients.

Kind regards 
Netstar