1 reviews | Active since Jul 2018
Unfair Treatment
A tracking device was installed in my car by Netstar on behalf of First For Women, I was transparent with the fact that I have a Tracking device with Cartrack but I was told that Netstar tracking device was a package that came with the business insurance from First For Women. A second tracking device was fitted in my car despite the fact that I had one already.
Today, the 17th of October 2024 I canceled my car insurance with First For Women because I won't afford to pay the insurance anymore due to financial difficulties. My car insurance was successfully terminated and I was put through to Netstar for termination of the tracking device.
I spoke to Solomon and he terminated the tracking device as per my request but told me that I have a 3 contract with Netstar and that I was liable for settlement amount which came as a shock to me because I have no business with Netstar, I never directly paid Netstar, it was paid by First For Women. I therefore expect Netstar tracking device to automatically be terminated when I cancel the car insurance because it was a package.
How am I expected to pay the settlement amount if I cannot afford to pay insurance monthly premiums?
Kindly review this matter and come to my aid.
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Regards
Netstar
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Regards
Netstar
Thank you for your kind words and for sharing your positive feedback on our platform. We are always excited to hear from satisfied clients.
Kind Regards,
Netstar
Thank you for your kind words and for sharing your positive feedback on our platform. We are always excited to hear from satisfied clients.
Kind Regards,
Netstar
Thank you for allowing us the opportunity to rectify this matter and further assist you. Customer satisfaction is a priority to us.
Regards
Netstar
Thank you for allowing us the opportunity to rectify this matter and further assist you. Customer satisfaction is a priority to us.
Regards
Netstar
Excellent job, I really appreciate you.
Excellent job, I really appreciate you.
Thank you for your kind words and for sharing your positive feedback on our platform. We are always excited to hear from satisfied clients.
Kind regards
Netstar
Thank you for your kind words and for sharing your positive feedback on our platform. We are always excited to hear from satisfied clients.
Kind regards
Netstar
