mS
m S

1 reviews | Active since Aug 2015

20 Sept 2016, 15:42

Unfair Service

<p>I was 2 months in arrears, all i received is the invoice showing that i'm owing for two months. </p> <p>The next i found out is that my account was handed over for collections. They now require that i pay the arrears including the remaining balance of premiums for the 24 month contract. </p> <p>When i query why they only invoiced me 2months instead what they claim i owe, they say that i can only get the detailed statement upon request. Seriously, if you want someone to pay you, would you not invoice the latest amount?</p> <p> </p>

0
Replies (4)
Netstar
Netstar's reply20 Sept 2016, 16:02
Official

Good day Moses

Please be advised that I was unable to establish telephonic contact with you.

I did e-mail you with regards to the complaint, awaiting your response.

Kind regards
Denise

Netstar
Netstar's reply21 Sept 2016, 11:59
Official

Good day Moses

As per our telephonic conversation, I will investogate and I will revert to you with feedback.

kind regards

Denise

Netstar
Netstar's reply21 Sept 2016, 12:00
Official

Good day Moses

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

kind regards

Denise

Netstar
Netstar's reply23 Sept 2016, 09:27
Official

Good day Moses

As per our telephonic conversation, you have informed me the credit controller did make contact with you.

Kind regards

Denise