GM
Gugu M

1 reviews | Active since Mar 2022

01 Nov 2022, 12:11

Unfair Payment demand by Netstar

The company took my money in a wrong manner, I bought a car in July 2021 and in March they deducted R450 in my account without my knowledge, I reversed and send them email to stop deducting money explaining that I according to my knowledge. I even phone them and was told I have their tracker and they said my be deal was done with my dealership, I requested that they send documents that were signed by myself and installation certificate and also cancel whatever deal or dream because I had my tracker and I am happy paying SecureDrive every month.

They continue phoning sending me messages that I am owing them R450 and they were going to blacklist me on the 25th I paid R450 in the account that was provided with the cell no and I phoned also send email to a lady called Kgomotso Moumakwa I also asked her about my balance according to them and she said it was R2090 I phone and her my previous communication with Netstar she then changed and said the balance was now R227.00 of which I am still not happy about it

0
Replies (3)
Netstar
Netstar's reply01 Nov 2022, 12:16
Official
Good day Gugu,

Thank you for bringing this matter to our attention and we are sorry to hear about your experience. Please note one of our trained consultants will be in contact with you for assistance.

Kind regards 
Netstar 
Netstar
Netstar's reply01 Nov 2022, 15:26
Official
Good day Gugu, 

We are pleased to let you know that your query has been resolved. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Kind regards
Netstar 

GM
Gugu M's update01 Nov 2022, 17:38
Reviewer Update
How was it resolved?