NC
Ngoni C

1 reviews | Active since Oct 2017

16 Jun 2021, 06:08

Unauthorized debit orders. Don't trust netstar and budget

I am upset with netstar. I got a tracking unit via budget insurance in Feb 2018. Last month may 2021 I called budget to cancel my insurance. They advised me to also cancel with netstar which I did. I called them and spoke to a lady who told me my contract had ended in Feb 2021 as my 3 years had past and I was on a month to month. I told her to cancel and she confirmed that it's cancelled telephonically. I asked for a reference to the call and she told me there don't issue reference numbers.

June they attempt to debit my account. I never even have them my bank details. I will deal with budget for that. Again today they attempted to debit my account again. What the hell is going on? This is theft. I don't even have a netstar contract to even refer to because budget Insurance engaged you people as a 3rd party. I need this to stop

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Replies (1)
Netstar
Netstar's reply17 Jun 2021, 11:29
Official
Good day Ngoni,

Thank you for bringing this matter to our attention, kindly accept our sincere apologies for the inconvenience caused.

We will contact you to assist.

Kind regards,
Netstar