Unauthorized Debit Orders After Cancellation – Netstar Ignoring Requests

I am extremely frustrated with Netstar and their ********* billing practices. I had a Netstar tracker installed in my Polo GTI for three years. When I sold the vehicle and cancelled my tracking service, I expected the deductions to stop.

However, Netstar continues to debit my account every month, despite my cancellation request being submitted TWO months ago! This is now the third month that I am being wrongfully charged for a tracking service on a vehicle I no longer own.

To make matters worse, I now have a new vehicle with a new tracker, meaning I am being forced to pay for two tracking subscriptions, one of which should have been cancelled months ago.

Deceptive Practices & Misleading Confirmation When I called Netstar to cancel the tracker, the second vehicle disappeared from my app, leading me to believe the cancellation was successful. The service advisor even confirmed that my vehicle tracker was cancelled and assured me that there would be no further deductions.

Yet, despite this confirmation, Netstar has continued to deduct payments for a service that was supposed to be cancelled!

I have attempted to resolve this issue, but Netstar has failed to take action. I am left with no choice but to escalate this as unauthorized debit orders, and I will be reporting these deductions to my bank for reversal and investigation.

I demand an urgent resolution, including: 1️⃣ Immediate cancellation of the old tracker subscription. 2️⃣ Full refund for the past three months of unauthorized deductions. 3️⃣ A proper explanation of why my cancellation request was ignored and why I was misled.

If this matter is not resolved immediately, I will escalate it further through social media, consumer protection agencies, and financial ombudsman channels.

Netstar, fix this NOW!