Unauthorized Debit Order Withdrawal By NetStar

Good day I had a policy with First For Woman who made me pay a subscription for an ant-theft device for my insured vehicle. I sold this vehicle in November 2021 and cancelled my policy. On the 26th of January 2022 I received a first invoice from Netstar for a payment of R197.50. I sent them an email on the 27th January 2022 requesting them to cancel the account as I did not own the vehicle in question anymore. I received confirmation emails that my email had been received and that someone would contact me and I was also provided with a reference number and ticket. This is as far as the communication from their side got. On the 02nd of February 2022 I noticed a withdrawal from my banking account of R395.00 for NetStar. My wife tried to contact someone from NetStar to query this unauthorized withdrawal from my banking account. After the 10th attempt of trying to reach someone who could assist she finally was advised that the account was still active. She cancelled the account as it is on her name (and confirmed by the NetStar representative). However we are still not certain that the account is indeed cancelled. The first representative my wife spoke to was very rude and told my wife gleefully that we would be billed for a further month's amount. This is on top of being billed twice for a written request to cancel the account. My wife was told by this first representative that First For Woman had passed on my banking details to NetStar. They the withdrew the above amount without my authorization The POPI Act comes to mind with these sort of information dealings. I therefore request from NetStar that they stop the unauthorized debit order immediately and refund my R395.00..