Unauthorized Debit Order-Cancelation Dispute

Good day, pls assist me with a debit order dispute, I took out a contract December 2021 on NETSTAR Nano, my monthly contribution was R99. 00.

I requested a cancelation earlier this year and was provided with a settlement, I further requested that my contact continues up to December this year as my contract is ending, I was told that I need to settle, I further requested a call back with no success instead I was told by Thato Boitoko and Retentions Consultant Amanda that my settlement is back dated, I questioned it and requested for a call still no one has called me, my account was debited with R479. 78 instead of R103 without my permission, this is extremely unprofessional as I feel that I was avoided by either the Team Leader Thato B and his superior Thato Mola as well as Amanda.

I understand the cancelation process, you cannot proceed with a cancelation and raise a settlement then debit without written or concent on voice recording.

I want this to be rectified asap and refund my money within 7 working days or I will escalate further. My registration number is SGY519GP

Regards Stacey