LN
Lebogang N

1 reviews | Active since Nov 2016

27 Jan 2026, 08:27

Unauthorized Debit and Terrible Customer Service from Netstar

Netstar has a terrible habit of helping themselves to customers’ bank accounts. I was debited an extra amount without any notification, explanation, or consent. This is completely unacceptable. To make matters worse, their call centre agents are rude, dismissive, and clearly not trained to handle customers properly.

I am beyond frustrated with this company and their shocking service. I cannot wait to be done with Netstar and all of its nonsense.

0
Replies (4)
LN
Lebogang N's update27 Jan 2026, 08:28
Reviewer Update
Also make sure by all means you do not open an account with them cause wow! It’s the pits!
Netstar
Netstar's reply27 Jan 2026, 08:34
Official
Good day Lebogang, 

Please be advised that your query has been escalated to our internal team for assistance. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Regards, 
Netstar
Netstar
Netstar's reply27 Jan 2026, 08:38
Official
 Good day Lebogang, 

Thank you for reaching out to us. We are sorry to hear that you feel this way about our service.
Please give us the opportunity to investigate your enquiry and we will advise accordingly 

Regards,
Netstar 
Netstar
Netstar's reply27 Jan 2026, 16:05
Official
Good day Lebogang, 

We are pleased to confirm that our Finance Department has contacted you. Should you require any further assistance, please do not hesitate to contact us, and we will be happy to assist.
Regards,
Netstar