unauthorized billing

Item: Netstar
Rating: 1
Author: monica B

I have called numerous times July 2024, Aug 2024. to cancel Netsar contract. I requested this on what's app. Netstar Invoice/Statement ***7. I called last month after being billed once again and was told my contract was canceled. i have been billed again. I have requested to be reimbursed from October 2024 from whence my contract was to be stopped. I am not getting any answers to my calls or emails.

Helpful (0)

Replies (4)

Netstar's replyOfficial

26 Feb 2025, 10:10

Good day Monica,

Thank you for reaching out to us.

Please give us the opportunity to investigate your enquiry.

One of our consultants will reach out to you.

Regards,
Netstar

Netstar's reply26 Feb 2025, 10:10

Official

Good day Monica,

Thank you for reaching out to us.

Please give us the opportunity to investigate your enquiry.

One of our consultants will reach out to you.

Regards,
Netstar

monica B's updateReviewer Update

26 Feb 2025, 10:26

i had to come to this platform to get a response, without receiving a TAT?

monica B's update26 Feb 2025, 10:26

Reviewer Update

i had to come to this platform to get a response, without receiving a TAT?

Netstar's replyOfficial

26 Feb 2025, 10:38

Good day Monica,

We are sorry to hear that you feel this way about our service. Please note that we are looking into this matter and we will advise accordingly.

Regards,
Netstar

Netstar's reply26 Feb 2025, 10:38

Official

Good day Monica,

We are sorry to hear that you feel this way about our service. Please note that we are looking into this matter and we will advise accordingly.

Regards,
Netstar

Netstar's replyOfficial

27 Feb 2025, 15:15

Good day Monica,

We are pleased to inform you that the relevant department has sent an email regarding your query.

If you require further assistance regarding this matter, please reply to the email.

Regards,
Netstar

Netstar's reply27 Feb 2025, 15:15

Official