Unauthorised debit orders on my account by NETSTAR and lack of customer service from DOTSURE

I have no policy with Netstar. My relationship with Netstar is through Dotsure. My two cars are insured with Dotsure. When I took these policies, Dotsure informed me that my premium is inclusive of Netstar and they will fit the smart boxes on both cars. I have been paying Dotsure religiously since 2023 and in August of 2025, I got a message from Netstar that Dotsure has stopped paying for the one car and they will be debiting me directly. I contacted Dotsure and they informed me that nothing has changed and they were not aware of this communication from Netstar. They promised to investigate. Netstar continued to send communication and they informed me that they will deduct R218 on the 25th August. On the 25th August an amount of R437.80 went off my account and the premium from Dotsure also went off. I have been contacting both Dotsure and Netstar and I am not getting any resolution to this matter. This is not the first time that Netstar is deducting from my account without my consent and they even took us to their legal department. There was not even a debi check sent to FNB for me to accept. I am very disappointed with Dotsure's customer service, before this I would have recommended them to anyone but I am now considering finding a new home for my needs so that I don't have to deal with Netstar anymore. I have since reversed the debit order and Netstar has been sending me