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Christo K

1 reviews | Active since Oct 2011

16 Jan 2026, 13:03

Unauthorised debit order

Netstar debited my account for R179.15 without my authorisation and then sent me a threatening sms that my account will be handed over to GL Attorneys for collections after I reversed the unauthorised debit order... Really Netstar? I dont own a car with a tracking device, gave you no permission to debit my account and then you threaten me? Please forward me the permission you have to debit my account.

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Replies (6)
Netstar
Netstar's reply16 Jan 2026, 13:08
Official
Good day Christo, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry.  

One of our consultants will reach out to you.

Regards,
Netstar

Netstar
Netstar's reply17 Jan 2026, 11:05
Official
Good day Christo, 

Thank you for taking our call and allowing us the opportunity to assist with your request. 

If you require any further assistance, please don’t hesitate to reach out to us. 

Regards,
Netstar
CK
Christo K's update23 Jan 2026, 15:17
Reviewer Update
I am still waiting for the documents where I gave you permission to debit my account after 3 years for a car I do not even own any longer... YOU HAD NO AUTHORISATION TO DEBIT MY ACCOUNT.
Now today you send me another threatening SMS and you also got my wife's phone number to send her a threatening SMS... Stop harassing me and dont you dare debit my account again.
Netstar
Netstar's reply23 Jan 2026, 15:28
Official
Good day Christo, 

Thank you for bringing this to our attention, and we are sorry to hear about your experience. Please note the matter has been escalated to our internal team for further assistance. 

Kind regards
Netstar 
CK
Christo K's update28 Jan 2026, 17:38
Reviewer Update
I received an unsigned document dated 17 January 2026... I have not had this car since 2024... Baought it in 2023 and you decide to debit my account 3 years AFTER I bought the car.
I responded to the "contract confirmation"that was sent with the following:

"Hi Simon
Thank you for this. Please send me a copy of the signed agreement and my consent to debit my account from 31st December 2025."

I am yet to receive a response... Please forward me the signed agreement and the consent to debit my account and I will happily pay the money...
You are *******ly taking money from my account for a contract I never entered into with Netstar and have the nerve to threaten me with legal action...
Netstar
Netstar's reply28 Jan 2026, 20:02
Official
Good day Christo 

Thank you for bringing this to our attention, we have noted your query and will look into it to further assist. A consultant will contact you to assist. 

Regards 
Netstar