unauthorised debit and refusing cancellation in line with the primary insurance stipulations

Item: Netstar
Rating: 1
Author: sifiso N

NETSTAR insist on deducting subscription for 5months after being informed via Auto & general (tracker was coupled with car insurance) that the car insured was sold in August 2025. Now they have sent email that the account is being handed over to attorneys for collection and deducting without a mandate even on awkward dates never communicated with Auto & general.

Helpful (0)

Replies (3)

Netstar's replyOfficial

03 Mar 2026, 11:39

Good day Sifiso,

Thank you for reaching out to us.

Please give us the opportunity to investigate your enquiry.

One of our consultants will reach out to you.

Regards,
Netstar

Netstar's reply03 Mar 2026, 11:39

Official

Good day Sifiso,

Thank you for reaching out to us.

Please give us the opportunity to investigate your enquiry.

One of our consultants will reach out to you.

Regards,
Netstar

sifiso N's updateReviewer Update

07 Mar 2026, 12:06

I was contacted on the same day and the representative did undertake to do the cancellation as the devices are already outdated and not guaranteed if they were still working. waiting for confirmation that the matter is fully resolved.

sifiso N's update07 Mar 2026, 12:06

Reviewer Update

Netstar's replyOfficial

07 Mar 2026, 12:29

Good day Sifiso,

We are pleased to inform you that the relevant department has sent an email regarding your query.

If you require further assistance regarding this matter, please reply to the email.

Regards,
Netstar

Netstar's reply07 Mar 2026, 12:29

Official