Unacceptably poor service

Netstar has no sense of customer service, traded in my car 21 January, on the 28th called to upgrade to early warning system as per my insurer requirement. I was told that the Miway department will contact me turn around time for installation is 5-7 working days cool guess what it's the 27th February I've been calling every week since then and every consultant apologized and told me someone will call me back shortly still nothing. I'm sick and tired I'm paying for a device in a vehicle i don't own while my vehicle is without a device. Disgust at the poor level of service completely unprofessional. This coming from a business that's supposed to track your car when it's ****** they can't even track my call Sies man mxm