Unacceptable Service Failure

My vehicle is almost two weeks old and Netstar has still not installed a tracking device. Despite repeated follow-ups since 15 December, I keep being told an agent will call me back no one ever does.

I’ve been a loyal Netstar customer for over 5 years, and this is the worst service I’ve experienced. I’m currently driving a vehicle with no tracking device, completely exposed — during the festive season, of all times.

To make it worse, Netstar is happy to bill me on the 25th for a service that hasn’t been delivered. That is unacceptable.

Once this contract ends, I will not use Netstar again and will warn others about this poor service. I expect urgent installation and confirmation that I will not be charged for a service not provided.

Extremely dissatisfied customer