1 reviews | Active since Apr 2017
Unable to view new fitment on Safe and Sound
<p>I have logded numerous tickets and phone calls with Netstar and absolutely nothing has been resolved!</p> <p>My latest case number is CAS- ********** -V0Q3.</p> <p>I purchased a new car on the 7th April, a Netstar Tracker unit was already installed, therefore my account was activated on the spot.</p> <p>I have another car with Netstar and can view it on the Safe and Sound website. The new car is not displayed. Makes me wonder if they can even track the new car. Netstar, please resolve this immediately!</p>
Good day Trevor,
Thank you for taking my call.
We acknowledge receiving your complaint. Feedback will be communicated to you.
Warm regards,
Bongiwe
Good day Trevor,
Thank you for taking my call.
We acknowledge receiving your complaint. Feedback will be communicated to you.
Warm regards,
Bongiwe
Good day Trevor,
Thank you for giving me the opportunity to assist you.
As discussed, kindly note that that our technical manager will be in contact with you to confirm the booking for tomorrow.
Warm Regards,
Bongiwe
Good day Trevor,
Thank you for giving me the opportunity to assist you.
As discussed, kindly note that that our technical manager will be in contact with you to confirm the booking for tomorrow.
Warm Regards,
Bongiwe
So under further testing we found the unit fitted to be faulty, therefore absolutely no tracking of the vehicle. It has been nearly a month since the inception of this account, as the effective date was the 7th April 2017.
On the 26th April, a technician was sent to test and fit another unit. This unit still does not work and I cannot see my vehicle on the SAS website. How can you debit my account for a service that doesn't exist!
So under further testing we found the unit fitted to be faulty, therefore absolutely no tracking of the vehicle. It has been nearly a month since the inception of this account, as the effective date was the 7th April 2017.
On the 26th April, a technician was sent to test and fit another unit. This unit still does not work and I cannot see my vehicle on the SAS website. How can you debit my account for a service that doesn't exist!
Good day Trevor,
Thank you for giving me the opportunity to resolve your query.
You have advised that the vehicles are both updating on the Safe and Sound website.
Warm Regards,
Bongiwe
Good day Trevor,
Thank you for giving me the opportunity to resolve your query.
You have advised that the vehicles are both updating on the Safe and Sound website.
Warm Regards,
Bongiwe