Unable to conduct Test

Good day, <br> I submitted an on-line test on my unit & received an automated response saying that the unit is not responding. I then called customer service & the lady said that they will re-test once the vehicle is in motion. I drove the vehicle over 2 000km, and to-date, I did not get any feed-back as promised by the customer service agent! I sent an email & Z Padayachee who promised to send out a technician(CAS-663404-G3P3), but no one came out. I resent him/her an email again, but no response. Based on this service, how do you guys hold the organization strategic intent \leaders in vehicle and tracking recoveries"???<br> I am so waiting for this contract to end so I can go back to my former tracking company"