*****ulent and misleading information

I received a message from this company that they will start debit on my account because they are no longer receiving money, I don't remember had a agreement with them that there will be money that I must pay for the device that they installed in my car, I remember the first day when they contacted me they told me that the device will be free, I am not going to pay for it because they installed it because they are working with budget insurance, so the device is only for kilometers track, so it's free of charge. So why now they telling me that they will debit money? It's a ***** and misleading information, why they are calling me and explain their deal with Budget insurance. I called them last week to seek clarification on the matter but I was kept holding for long without anyone helping me until I hand up the phone. I am experiencing *****ulent and misleading information, they must fix their mess without involving my money.