****ty ****in service

Appalling service from call center staff right through to technicians.

I received a call to say the tech would come and install the tracker yesterday at 2pm. I'm still waiting and haven't received one single call from them.

Currently on the line now with an escalations agent who is telling me she can't assist because she doesn't have access to the necessary tools or systems to reach out to a tech.

After struggling to find me on the system for 15 kinutes using my ID and contract number she put me on hold for a few minutes and dropped the line..

I'm losing out on business while waiting on you to get your ****in ducks in a row