Two tracking devices, zero accountability

Netstar upgraded my vehicle’s tracking system last year but failed to remove the original device because, according to them, they couldn’t locate it on their system. The result? I now have two tracking devices in my SUV, with the old one periodically triggering false ignition/theft warnings while I am actually driving the vehicle. This is not merely irritating — it undermines confidence in a security service that I am paying for specifically to protect my vehicle. I contacted Netstar again last week. I was promised a call back within a day. A week later, I am still waiting. The irony is difficult to miss: a company whose business is built around tracking vehicles apparently cannot track down its own problem — or even follow up with a paying customer. Extremely poor service and even poorer accountability. Netstar needs to do better.