TRULY APPALLING SERVICE FROM ALTECH NETSTAR

Truly APPALLING SERVICE from Netstar on 26 June 2018.

I contacted Netstar on ********** to ask for a reset of my car's tracking device, as my car wouldn't start, and after checking for all that could be wrong, concluded that the problem might be caused by the tracker, as my tracker key tag is damaged and had been giving false alarms. I made the first call at 08h42, a gentleman named Thami said he's transferring me to their "emergency services" for assistance, I held for ever, until my call just disconnected. I called again at 08h48 (Thami called me back and again connected me to the emergency services, to no avail), 08h54, 09h01 (spoke to a lady named Natasha, said she's transferring me but to no avail) and lastly, at 09h05. I spent almost R30 on airtime, for absolutely no assistance from what is supposed to be an emergency assistance company.

The contact centre system also seems to be malfunctioning, because the system kept telling me that I had not made a selection after the voice prompts gave a services menu. I kept pressing the number 3, but the system would tell me that I had not made any selection.

I spent the entire day at home, my car switching on, but the engine not starting. ABSOLUTELY NO SENSE OF URGENCY from Altech Netstar.

My husband and I have been Altech Netstar customers for years, and have always preferred Netstar as our tracking company of choice, but after today's appalling service, will be shopping for a new tracking company.

Now, I want to know, seeing as Netstar is not keeping its end of the contract, would they still expect me to pay for the remainder of the contract when I cancel it, because I'm only gonna be cancelling the contract because of poor service, nothing else??