Treatment from netstar

I am writing to express my dissatisfaction regarding a situation I am currently experiencing with Netstar, pertaining to case number ***4.

I have always understood that when insuring a vehicle through Dotsure, it is mandatory to have Netstar installed for full insurance coverage. I have transferred my Netstar unit from my previous Kia to my Ford without any costs and later sold the Ford to purchase another Kia Rio.

However, I was shocked to receive a bill of R690 from Netstar after explaining to them that this was merely a transfer and not a cancellation of service, as I continue paying the monthly fees.

To my dismay, during a conversation with consultant Sifiso Masimula, I was threatened that failure to pay this amount would result in the cancellation of my Netstar service, thereby jeopardizing my insurance coverage. This kind of treatment is absolutely unacceptable. I have a consistent payment history and am genuinely maintaining my subscription across multiple vehicles.

It is baffling that a simple vehicle transfer is treated like a cancellation, despite me stating that I intend to utilize their service for future vehicles. I am left to wonder if they anticipate billing clients for transfers between vehicles or in case of theft when the service is still ongoing.

I kindly ask that this matter be escalated to a Managing Director or another senior member of your team who can thoroughly review this situation.

Thank you for your attention to this pressing matter. I hope to receive a prompt and favorable response soon.

Sincerely,