FS
Frederick S
1 reviews | Active since Dec 2014
09 Feb 2023, 09:39
Treating customers like ******* and villains - Welcome to NETSTAR
Recently moved from FFW to Outsurance as insurer and with FFW they handled the payments to Netstar and all communications. So I never had any contact with you. Changing insurer this was not mentioned or discussed, and I did not give it two thoughts. They do not contact me they keep harassing my wife with threatening messages and ultimatums instead of picking up the damn phone and finding out the reason!!! Stop treating your customers like villains and cash ***s you money hungry company!!!!
I phoned the number that you entered into one of your "flowery" and "friendly" messages to my wife and I asked the lady to make a note on my file that if you message my wife again without making arrangements or talking to me that I would put you on hello peter - I asked for a name and reference number for the caller and she hung up on me. So it seems you just want to threaten us and not make arrangements for payment?!!! Good to now your service ends up being like this - I have been with netstar for YEAAAARS and this is how you reward customers???? I have never NOT paid.
FIX THIS IMMEDIATELY!!!!!!
Helpful (0)
Replies (7)0
Replies (7)
Netstar's replyOfficial
09 Feb 2023, 10:27Good day Frederick,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. We will look into the matter and contact you for assistance.
Kind regards,
Netstar Team
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. We will look into the matter and contact you for assistance.
Kind regards,
Netstar Team
Netstar's reply09 Feb 2023, 10:27
Official
Good day Frederick,
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. We will look into the matter and contact you for assistance.
Kind regards,
Netstar Team
Thank you for bringing this matter to our attention and we are sorry to hear about your experience. We will look into the matter and contact you for assistance.
Kind regards,
Netstar Team
FS
Frederick S's updateReviewer Update
27 Feb 2023, 08:59HI Netstar team:
So we have paid the outstanding amount which was due to insurance company change and the new insurance not arranging it directly as previous insurer.
I have cancelled the NETSTAR tracker accounts for both my vehicles, as you guys just can't seem to understand simple requests.
BUT NOT - you still keep on harassing, phoning texting, phoning texting even after we have cancelled and even after you gave me this assurance:
So we have paid the outstanding amount which was due to insurance company change and the new insurance not arranging it directly as previous insurer.
I have cancelled the NETSTAR tracker accounts for both my vehicles, as you guys just can't seem to understand simple requests.
BUT NOT - you still keep on harassing, phoning texting, phoning texting even after we have cancelled and even after you gave me this assurance:
“No further debits or call should be made to you or your wife from here on. We sincerely apologize for the inconvenience.”
Where I come from, these types of assurances are actually made with sincerity and should be kept!
If my wife or me receive even one (1) more text or phone call from NETSTAR I will be reporting you through ICASA for harassment.
Where I come from, these types of assurances are actually made with sincerity and should be kept!
If my wife or me receive even one (1) more text or phone call from NETSTAR I will be reporting you through ICASA for harassment.
FS
Frederick S's update27 Feb 2023, 08:59
Reviewer Update
HI Netstar team:
So we have paid the outstanding amount which was due to insurance company change and the new insurance not arranging it directly as previous insurer.
I have cancelled the NETSTAR tracker accounts for both my vehicles, as you guys just can't seem to understand simple requests.
BUT NOT - you still keep on harassing, phoning texting, phoning texting even after we have cancelled and even after you gave me this assurance:
So we have paid the outstanding amount which was due to insurance company change and the new insurance not arranging it directly as previous insurer.
I have cancelled the NETSTAR tracker accounts for both my vehicles, as you guys just can't seem to understand simple requests.
BUT NOT - you still keep on harassing, phoning texting, phoning texting even after we have cancelled and even after you gave me this assurance:
“No further debits or call should be made to you or your wife from here on. We sincerely apologize for the inconvenience.”
Where I come from, these types of assurances are actually made with sincerity and should be kept!
If my wife or me receive even one (1) more text or phone call from NETSTAR I will be reporting you through ICASA for harassment.
Where I come from, these types of assurances are actually made with sincerity and should be kept!
If my wife or me receive even one (1) more text or phone call from NETSTAR I will be reporting you through ICASA for harassment.
Netstar's replyOfficial
27 Feb 2023, 09:42Good day Frederick,
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind regards,
Netstar Team
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind regards,
Netstar Team
Netstar's reply27 Feb 2023, 09:42
Official
Good day Frederick,
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind regards,
Netstar Team
Thank you for letting us know. Kindly note that we have escalated your feedback to our internal team for further investigations and they will reach out to you for assistance.
Kind regards,
Netstar Team
FS
Frederick S's updateReviewer Update
02 Mar 2023, 10:38Good morning,
I have NOT heard anything back from ANY of your INTERNAL TEAM members as you promised. Seems it was escalated to the wrong internal teams. I have been mailing to CS and MDServicedesk and an individual email address. I receive the read reports but no one bothers to even reply - in fact, they keep "closing the ticket" on my complaints with NO feedback.
Furthermore, I am NOT letting this go - you have to understand this by now????
It seems this is the way you guys do business! Don't worry about clients or consumers, and not even about bad ratings, it seems.
I have waited longer than the required 14 days to register a complaint with The NCC. If I don't receive FORMAL FEEDBACK from a very SENIOR department of NETSTAR I will be registering a formal complaint.
I have even tried contacting your MD on Linkedin, but not even that works.
You will NOT get rid of my complaints, only strengthen my resolve.
I have NOT heard anything back from ANY of your INTERNAL TEAM members as you promised. Seems it was escalated to the wrong internal teams. I have been mailing to CS and MDServicedesk and an individual email address. I receive the read reports but no one bothers to even reply - in fact, they keep "closing the ticket" on my complaints with NO feedback.
Furthermore, I am NOT letting this go - you have to understand this by now????
It seems this is the way you guys do business! Don't worry about clients or consumers, and not even about bad ratings, it seems.
I have waited longer than the required 14 days to register a complaint with The NCC. If I don't receive FORMAL FEEDBACK from a very SENIOR department of NETSTAR I will be registering a formal complaint.
I have even tried contacting your MD on Linkedin, but not even that works.
You will NOT get rid of my complaints, only strengthen my resolve.
FS
Frederick S's update02 Mar 2023, 10:38
Reviewer Update
Good morning,
I have NOT heard anything back from ANY of your INTERNAL TEAM members as you promised. Seems it was escalated to the wrong internal teams. I have been mailing to CS and MDServicedesk and an individual email address. I receive the read reports but no one bothers to even reply - in fact, they keep "closing the ticket" on my complaints with NO feedback.
Furthermore, I am NOT letting this go - you have to understand this by now????
It seems this is the way you guys do business! Don't worry about clients or consumers, and not even about bad ratings, it seems.
I have waited longer than the required 14 days to register a complaint with The NCC. If I don't receive FORMAL FEEDBACK from a very SENIOR department of NETSTAR I will be registering a formal complaint.
I have even tried contacting your MD on Linkedin, but not even that works.
You will NOT get rid of my complaints, only strengthen my resolve.
I have NOT heard anything back from ANY of your INTERNAL TEAM members as you promised. Seems it was escalated to the wrong internal teams. I have been mailing to CS and MDServicedesk and an individual email address. I receive the read reports but no one bothers to even reply - in fact, they keep "closing the ticket" on my complaints with NO feedback.
Furthermore, I am NOT letting this go - you have to understand this by now????
It seems this is the way you guys do business! Don't worry about clients or consumers, and not even about bad ratings, it seems.
I have waited longer than the required 14 days to register a complaint with The NCC. If I don't receive FORMAL FEEDBACK from a very SENIOR department of NETSTAR I will be registering a formal complaint.
I have even tried contacting your MD on Linkedin, but not even that works.
You will NOT get rid of my complaints, only strengthen my resolve.
Netstar's replyOfficial
02 Mar 2023, 10:49Good day Frederick
Thank you for bringing this to our attention, we will escalate and make a follow up with the supervisor team to further assist you.
Regards
Netstar
Thank you for bringing this to our attention, we will escalate and make a follow up with the supervisor team to further assist you.
Regards
Netstar
Netstar's reply02 Mar 2023, 10:49
Official
Good day Frederick
Thank you for bringing this to our attention, we will escalate and make a follow up with the supervisor team to further assist you.
Regards
Netstar
Thank you for bringing this to our attention, we will escalate and make a follow up with the supervisor team to further assist you.
Regards
Netstar
FS
Frederick S's updateReviewer Update
06 Mar 2023, 13:19Hi Netstar, yet again have you completely missed the purpose of the whole exercise! You confirmed now what another lady confirmed a few weeks ago, only difference now is that the confirmation went to my wife's email address and that it was supposedly received from a supervisor..... supposedly. supervisor: Credit Control. So you dont have a customer service or complaint supervisor or a regional manager? The problem with this is the following:
1. You are not addressing our complaint AT ALL!! You are intentionally not even mentioning it and avoiding it.
2. You refuse to give me a formal complaint form or a complaint reference number.
3. You are refusing to adhere to DIRECT client request on whom to contact: Even after my wife has officially that all communications go through me... NETSTAR still decides to not even recognise this request and still communicate to my wife.
Way to go NETSTAR!! Brilliantly pathetic, obtuse and deliberately avoiding our complaint.
ADDRESS THE COMPLAINT - SENIOR MANAGEMENT NOT A SUPERVISOR OF SOME DEPARTMENT WILLING TO SEND A MAIL!!!!!
1. You are not addressing our complaint AT ALL!! You are intentionally not even mentioning it and avoiding it.
2. You refuse to give me a formal complaint form or a complaint reference number.
3. You are refusing to adhere to DIRECT client request on whom to contact: Even after my wife has officially that all communications go through me... NETSTAR still decides to not even recognise this request and still communicate to my wife.
Way to go NETSTAR!! Brilliantly pathetic, obtuse and deliberately avoiding our complaint.
ADDRESS THE COMPLAINT - SENIOR MANAGEMENT NOT A SUPERVISOR OF SOME DEPARTMENT WILLING TO SEND A MAIL!!!!!
FS
Frederick S's update06 Mar 2023, 13:19
Reviewer Update
Hi Netstar, yet again have you completely missed the purpose of the whole exercise! You confirmed now what another lady confirmed a few weeks ago, only difference now is that the confirmation went to my wife's email address and that it was supposedly received from a supervisor..... supposedly. supervisor: Credit Control. So you dont have a customer service or complaint supervisor or a regional manager? The problem with this is the following:
1. You are not addressing our complaint AT ALL!! You are intentionally not even mentioning it and avoiding it.
2. You refuse to give me a formal complaint form or a complaint reference number.
3. You are refusing to adhere to DIRECT client request on whom to contact: Even after my wife has officially that all communications go through me... NETSTAR still decides to not even recognise this request and still communicate to my wife.
Way to go NETSTAR!! Brilliantly pathetic, obtuse and deliberately avoiding our complaint.
ADDRESS THE COMPLAINT - SENIOR MANAGEMENT NOT A SUPERVISOR OF SOME DEPARTMENT WILLING TO SEND A MAIL!!!!!
1. You are not addressing our complaint AT ALL!! You are intentionally not even mentioning it and avoiding it.
2. You refuse to give me a formal complaint form or a complaint reference number.
3. You are refusing to adhere to DIRECT client request on whom to contact: Even after my wife has officially that all communications go through me... NETSTAR still decides to not even recognise this request and still communicate to my wife.
Way to go NETSTAR!! Brilliantly pathetic, obtuse and deliberately avoiding our complaint.
ADDRESS THE COMPLAINT - SENIOR MANAGEMENT NOT A SUPERVISOR OF SOME DEPARTMENT WILLING TO SEND A MAIL!!!!!
FS
Frederick S's updateReviewer Update
06 Mar 2023, 13:46And now they will probably give the same reply they have been making: thank you for brining this to our attention, we will have this escalated and someone will contact you... which never actually happens does it? You just end up sending 1.. Singular useless email from some random person. Completely ignoring my frustration and absolute horror over your service!
FS
Frederick S's update06 Mar 2023, 13:46
Reviewer Update
And now they will probably give the same reply they have been making: thank you for brining this to our attention, we will have this escalated and someone will contact you... which never actually happens does it? You just end up sending 1.. Singular useless email from some random person. Completely ignoring my frustration and absolute horror over your service!