TREATING CUSTOMER FAIRLY

My son requested his contract to be canceled in December by following the process as given. To date still not done numerous calls made and confirmed by the agent that they have not processed the request and that they were on the wrong whatsapp message sent as following up emails sent with reference number obtained and still nothing. Today I go to Cape Town office and was told that a Stanley Goliath will call back . He calls but the phone goes off. We call him back After a long explanation he tells us due to the POPI act he can't give information. Firstly we did not ask information we gave him all the information that they already have we told him that there was an instruction to cancel which has not been actioned to please get it done.Then whilst I am talking he interrupts me with a attitude and tells me I'm threatening him when all I was doing was telling what was done and what I will do if said request was not actio ed 6 months later . Going to the Police to lay a case is not a threat contacting the Ombudsman is not a threat . Going to Hello Peter is not a threat this is a action that I am taking. All of the above is given to any consumer as a given right if they are not satisfied with service . He also needs to read and understand the act and not use it as a tool to detract the customer from trying to resolve the complaint. The act says no personal information to be shared or provided with a third party. The TCF does however require business to ensure that the customer is treated fairly. How is it fair that the client which has followed the company instruction given and received confirmation still 6 months later its still not fulfilled. From looking at previous reviews will I receive action .