LM
Lebogang M
1 reviews | Active since Jun 2024
19 Jun 2024, 10:18
Tracking unit is not working
I just noticed that the location of my car on the Netstar app is not the same as the exact location of my car & my panic button is also not working, I called in today and I was told that I need to change my tracking unit so this means I've been paying for something that doesn't exist, I'm so disappointed.
Helpful (0)
Replies (5)0
Replies (5)
Netstar's replyOfficial
19 Jun 2024, 10:25Hi Lebogang
Thank you for flagging this matter with us.
Kindly note that we are looking in to this matter and we will advise accordingly.
Kind regards,
Netstar
Thank you for flagging this matter with us.
Kindly note that we are looking in to this matter and we will advise accordingly.
Kind regards,
Netstar
Best regards,
Netstar's reply19 Jun 2024, 10:25
Official
Hi Lebogang
Thank you for flagging this matter with us.
Kindly note that we are looking in to this matter and we will advise accordingly.
Kind regards,
Netstar
Thank you for flagging this matter with us.
Kindly note that we are looking in to this matter and we will advise accordingly.
Kind regards,
Netstar
Best regards,
Netstar's replyOfficial
19 Jun 2024, 11:09Hi Lebogang
We are pleased to see that you were contacted and assisted.
As advised that your June premium will be credited in to your account subject to an upgrade.
Should you need further assistance please reach out and we will be happy to assist.
Kind regards,
Netstar
We are pleased to see that you were contacted and assisted.
As advised that your June premium will be credited in to your account subject to an upgrade.
Should you need further assistance please reach out and we will be happy to assist.
Kind regards,
Netstar
Best regards,
Netstar's reply19 Jun 2024, 11:09
Official
Hi Lebogang
We are pleased to see that you were contacted and assisted.
As advised that your June premium will be credited in to your account subject to an upgrade.
Should you need further assistance please reach out and we will be happy to assist.
Kind regards,
Netstar
We are pleased to see that you were contacted and assisted.
As advised that your June premium will be credited in to your account subject to an upgrade.
Should you need further assistance please reach out and we will be happy to assist.
Kind regards,
Netstar
Best regards,
LM
Lebogang M's updateReviewer Update
19 Jun 2024, 17:59Can you locate my car at the moment because it keeps on showing different locations to where it's parked? Also, from now to until you send a technician to come change the tracking unit this means you guys won't be able to locate my car & still this month's premium is gone to waste,
LM
Lebogang M's update19 Jun 2024, 17:59
Reviewer Update
Can you locate my car at the moment because it keeps on showing different locations to where it's parked? Also, from now to until you send a technician to come change the tracking unit this means you guys won't be able to locate my car & still this month's premium is gone to waste,
Netstar's replyOfficial
20 Jun 2024, 10:31Hi Lebogang
Kindly note that this matter has been escalated to the relevant department for urgent assistance.
Kind regards,
Netstar
Kindly note that this matter has been escalated to the relevant department for urgent assistance.
Kind regards,
Netstar
Best regards,
Netstar's reply20 Jun 2024, 10:31
Official
Hi Lebogang
Kindly note that this matter has been escalated to the relevant department for urgent assistance.
Kind regards,
Netstar
Kindly note that this matter has been escalated to the relevant department for urgent assistance.
Kind regards,
Netstar
Best regards,
Netstar's replyOfficial
20 Jun 2024, 14:23Hi Lebogang
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Kind regards,
Netstar
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Kind regards,
Netstar
Best regards,
Netstar's reply20 Jun 2024, 14:23
Official
Hi Lebogang
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Kind regards,
Netstar
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Kind regards,
Netstar
Best regards,