Tracking Nightmare

We have been struggling for month to get our account fixed for almost 2 years but to no avail. After giving Altech Netstar 30 days beginning from when their sales manger collected a service report for which he signed. during the meeting where as the issues were discussed he promised to have it done in 3 weeks and that if it s not fixed to our satisfaction we will be released from the contract that Altech has taken up upon themselves to sign for us binding us to them for another 3 years. After the 30 days expired NOTHING was done! Our account is in even more chaos than before. We sent a email to the manager which he did not respond to. When we called him, he was rude and dropped the call whilst i was still talking. Bad customer relations and stinking attitude is Altech's trademark. The is still an amount of R 3 500.00 still outstanding to us for the one account. The other account is R 2 000.00. We have been paying for a product and service that has not been delivered for the past 2 years. Alterch should really look to improve the customer relations and work ethics as it can do with a serious upgrade.