Tracking device was wrapped in bubble wrap!

My mother purchased her BMW last year in July. Netstar sent out their authorized installers to her work in Rosebank to install the Netstar tracking device. She chose netstar as she's been a client with them since we can remember.<br> Ever since then she's had non-stop problems with the device, either the device wouldn't activate for a while or sometimes for days. She had to phone the call center to have them \reset"her tracking device. When she attempted her panic button tests"