Hellopeter
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1 reviews | Active since Aug 2014

20 Apr 2017, 18:33

Tracking device service delivery failure

<p>On 11 April 2017, I contacted the Netstar call centre and requested that my tracking device be tested. I was assured that the device would be tested and that I would receive a report on the same day. At the end of the day, I received no response. I then went on to their website to complain, received no response. I then wrote an email, and to date I still received no response. Well done, Netstar! You just convinced me that Tracker and C-Track provide better customer service than you do, for you don't even grasp the concept.</p>

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Replies (4)
Netstar
Netstar's reply21 Apr 2017, 07:59
Official

Good day George,

Thank you for taking my call.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Warm regards,

Bongiwe

Best regards,

Netstar
Netstar's reply21 Apr 2017, 13:11
Official

Good day George,

Thank you for giving us the opportunity to resolve your query.

As discussed, kindly note that the unit test was successful.

I have sent you the signal report as requested.

Warm Regards,

Bongiwe

Best regards,

's update21 Apr 2017, 14:35
Reviewer Update

Bongiwe's service was absolutely amazing and she is a true ambassador for the brand. My gripe though is that the reason for non-responsiveness is due to the fact that the staff member who attended to me previously had PC problems. I get that, but once resolved it is your duty to contact the customer and not wait for a complaint. So this officer needs to be taught the principles of customer service.

Well done, Bongiwe!

Netstar
Netstar's reply04 May 2017, 09:20
Official

Good day George,

Thank you for giving me the opportunity to resolve.

Thank you for the positive response as well.

Warm Regards,

Bongiwe

Best regards,