FC
Francios C
1 reviews | Active since Apr 2011
23 Aug 2016, 06:35
Tracking device not working
<p>I send this mail yesterday to Netstar and had no response on it. My complaintis as follows.</p> <p> </p> <p>My cars registration number isn’t Cronje1 and I am not sure where this comes from or who said it is this. My cars registration number is @#$%^&GP, I am not sure why this is so difficult to get right !!! </p> <p>I phoned Altech Netstar yesterday morning to give them this info and I also told the technician that was here yesterday to note this down as well.</p> <p> </p> <p>This is really bad if a customer gives through this info so many times and then it still is put wrong on the Certificate. I am really disappointed in this. And also the fact that I had to find out a week after my tracking device was installed it was never active, is extremely scary as my car could have been ****** and Netstar wouldn’t have even known about it until I have phoned them to report it.</p> <p> </p> <p>I want this certificate correctly done by tomorrow morning or I will have my subscription with Altech Netstar canceled and take my business to another tracking company that doesn’t make this type of mistakes.</p>
Helpful (0)
Replies (8)0
Replies (8)FC
Francios C's updateReviewer Update
23 Aug 2016, 07:02To add to my complaint above, last night i activated my tracking device when i parked my car in the garrage. Suprisingly i got into my car this morning forgetting to deactivate the unit i drove to work with it on and guess what ?
No alarm going off, no Netstar phoning me to say there is an alarm on my car cause my car is moving with the alarm not deactivated, thus meaning that this stupid unit in my car is still not working after the tecnician was here yesterday and said it is working now and he tested it. My car is still standing outside in the parking area with the alarm still on like when i left home and it is now 08h40 and still no call from Netstar.
Clearly this is bridging of contract as this is now the 4th time that i am saying my unit isn't working, and i will not pay this R650 for de-installing and re-installing of this unit as you can't pay for something that isn't working. So if this debit order for this amount goes through i will reverse it as your guys **** isn't working !!! I want my contract canceled based on this BS i have to go through with Altech Netstar and i will not be held liable for the settlement of my remainder on the contract. If this is the case then i will hand this over to the onbidsman and the media.
FC
Francios C's update23 Aug 2016, 07:02
Reviewer Update
To add to my complaint above, last night i activated my tracking device when i parked my car in the garrage. Suprisingly i got into my car this morning forgetting to deactivate the unit i drove to work with it on and guess what ?
No alarm going off, no Netstar phoning me to say there is an alarm on my car cause my car is moving with the alarm not deactivated, thus meaning that this stupid unit in my car is still not working after the tecnician was here yesterday and said it is working now and he tested it. My car is still standing outside in the parking area with the alarm still on like when i left home and it is now 08h40 and still no call from Netstar.
Clearly this is bridging of contract as this is now the 4th time that i am saying my unit isn't working, and i will not pay this R650 for de-installing and re-installing of this unit as you can't pay for something that isn't working. So if this debit order for this amount goes through i will reverse it as your guys **** isn't working !!! I want my contract canceled based on this BS i have to go through with Altech Netstar and i will not be held liable for the settlement of my remainder on the contract. If this is the case then i will hand this over to the onbidsman and the media.
Netstar's replyOfficial
23 Aug 2016, 07:10Good day Mr Cronje
As per our telephoinic conversation, I will investigate and I will revert to you with feedback.
Kind regards
Denise
Best regards,
Netstar's reply23 Aug 2016, 07:10
Official
Good day Mr Cronje
As per our telephoinic conversation, I will investigate and I will revert to you with feedback.
Kind regards
Denise
Best regards,
Netstar's replyOfficial
23 Aug 2016, 13:09Good day Mr Cronje
As per our telephoinic conversation, you have informed me the technical deoartment did make contact with you and arrangements were made.
Kind regards
Denise
Best regards,
Netstar's reply23 Aug 2016, 13:09
Official
Good day Mr Cronje
As per our telephoinic conversation, you have informed me the technical deoartment did make contact with you and arrangements were made.
Kind regards
Denise
Best regards,
FC
Francios C's updateReviewer Update
23 Aug 2016, 13:27Hi Denise,
Yes you confirmed this with me a few minutes ago. Hopefully they get it right this time, if they don't i want this unit removed from my car and my contract to be ended and no cost to me. If they do manage to get this unit to work as should i want to discuss the R650 that i have to pay for the de-installation and reinstallation. Can Netstar really expect a customer to pay this money after having so much problems with the unit and running the risk of their car being ****** and not being able to track it with a faulty unit being in his car for more than a week? Sorry if i am being rude, but a person can stay friendly for only so long.
FC
Francios C's update23 Aug 2016, 13:27
Reviewer Update
Hi Denise,
Yes you confirmed this with me a few minutes ago. Hopefully they get it right this time, if they don't i want this unit removed from my car and my contract to be ended and no cost to me. If they do manage to get this unit to work as should i want to discuss the R650 that i have to pay for the de-installation and reinstallation. Can Netstar really expect a customer to pay this money after having so much problems with the unit and running the risk of their car being ****** and not being able to track it with a faulty unit being in his car for more than a week? Sorry if i am being rude, but a person can stay friendly for only so long.
FC
Francios C's updateReviewer Update
25 Aug 2016, 08:26So yesterday i had a 3rd technician to come and see if he could fix the problem i have, and guess what he couldn't as i am still having the same problem where i can activate my tracking unit and start up my car with the alram screaming but i can drive where ever i want without anyone at Netstar phoning me asking me why i have the alram and if if everything is ok. So at this point i am now fairly fed up with this ****py system that 3 of your technicians can't even fix. When i asked your technician yesterday what happens if i still have this problem and he said to me " Eish I don't Know " That was his exact words to me. So tell me Netstar, can we now talk about canceling my contract and call it even cause i don't want to deal with you guys anymore i had enough now. I will not pay the R650 for taking the unit out of my old car and putting it in my new car cause it doesn't work, secondly you will cancel my contract at no cost to me. I am done talking it is now time for action, so phone me !!!!!
FC
Francios C's update25 Aug 2016, 08:26
Reviewer Update
So yesterday i had a 3rd technician to come and see if he could fix the problem i have, and guess what he couldn't as i am still having the same problem where i can activate my tracking unit and start up my car with the alram screaming but i can drive where ever i want without anyone at Netstar phoning me asking me why i have the alram and if if everything is ok. So at this point i am now fairly fed up with this ****py system that 3 of your technicians can't even fix. When i asked your technician yesterday what happens if i still have this problem and he said to me " Eish I don't Know " That was his exact words to me. So tell me Netstar, can we now talk about canceling my contract and call it even cause i don't want to deal with you guys anymore i had enough now. I will not pay the R650 for taking the unit out of my old car and putting it in my new car cause it doesn't work, secondly you will cancel my contract at no cost to me. I am done talking it is now time for action, so phone me !!!!!
Netstar's replyOfficial
25 Aug 2016, 09:23Good day Mr Cronje
As per our telephoinic conversation, I will investigate and I will revert to you with feedback.
Kind regards
Denise
Best regards,
Netstar's reply25 Aug 2016, 09:23
Official
Good day Mr Cronje
As per our telephoinic conversation, I will investigate and I will revert to you with feedback.
Kind regards
Denise
Best regards,
Netstar's replyOfficial
25 Aug 2016, 12:11Good day Mr Cronje
As per our telephoinic conversation, you have informed me you did recieve a call from our operations department. You also recieved an email.
Kind regards
Denise
Best regards,
Netstar's reply25 Aug 2016, 12:11
Official
Good day Mr Cronje
As per our telephoinic conversation, you have informed me you did recieve a call from our operations department. You also recieved an email.
Kind regards
Denise
Best regards,
Netstar's replyOfficial
26 Aug 2016, 07:44Good day Mr Cronje
As per our telephoinic conversation, you have informed me the query has been resolved.
Kind regards
Denise
Best regards,
Netstar's reply26 Aug 2016, 07:44
Official
Good day Mr Cronje
As per our telephoinic conversation, you have informed me the query has been resolved.
Kind regards
Denise
Best regards,