Tracking device not installed properly - tracking wrong vehicle and leaving my vehicle unprotected!

I am in the process of trying to cancel my Netstar contract after an appalling installation and support experience that has left my vehicle with ZERO tracking coverage and a serious security risk. Here is a summary of my issue:

- Netstar sends me log books with erroneous information - the details on the log book don't match that of my vehicle. - When I have eventually been able to log onto the Netstar web application I find out that they are tracking a completely different vehicle that I do not own. - My actual vehicle, which is parked at my work address in Hillcrest, shows as being in Pinetown or wherever this other mystery vehicle is. - I effectively have no tracking or recovery service at all, despite paying for it.

I spent hours on the phone with the Netstar call centre recently trying to get this fixed. Agents repeatedly put me on hold for 15–30 minutes at a time, came back with no update, and eventually just dropped the call. No escalation, no urgency, no solution.

Screenshot evidence taken at 10:23 on 3 December 2025 clearly shows the wrong vehicle being tracked while mine currently sits unprotected.

This is not a minor admin error – this is negligence that defeats the entire purpose of having a tracking device. How can Netstar dispatch technicians who are incapable of ensuring tracking devices are properly set up in the beginning. How can their support team be this useless when a customer’s asset security is at stake?

I have also escalated this to Altron’s Customer Experience Team.

Overall I am extremely disappointed and now out of pocket for a product that never worked from day one.