Tracking Device Not Functional

I have experience a bad service as their new client at the moment. I have requested the tracking device at NETSTAR as per requirement from my car insurance Midway , which was installed on the 02 May 2025, my first dissatisfaction was that I was not told to download the app and how the app works by the person who installed the device, I even asked where the panic button is as he was leaving without telling me. Then I installed the app by myself and on Wednesday I've realised that I cannot track the car live on the app, then called customer service for assistance, first I was told to start the car and move around which I did and the was no change, the called second time I was given a ticket number as the matter was referred to technician and nothing happened. Then I called today again for the third time I found out that my ticket was closed on their side while the issue is not resolved on my side, the matter was then referred to technician again today which they gave me another ref number, I even informed them that I'm calling for the last time as I'm tired calling them and it is not even easy to reach fleet department where I was referred to. I have reached the end of business day today the issue of my tracking device have not been resolved. This is not fair at all paying for such a poor service.