Tracking device

I feel worthless by the service am getting from Netstar. Lost my tyres and battery 3 months ago I did not get any notification from the company till I made a call to them. I demand to be paid for the loss. I was told no I should claim from my insurance. I was told that the are investigating the matter their findings were the Device is faulty they will dispatch a technician. It's been 3 months no technician ever came to my house. Today I decided to test the location of my vehicle. The consultant to my details and said she will callback after 20mints. I called back again after 20mints spoke to another consultant I told him am still waiting for a callback, I asked him to check the vehicle because am not at home and the location am seeing on my app that's not where I left my car. He gave me the location its the same as the one on my app. In short I feel the company is taking advantage of people. I have a problem the are well aware of it but it's not being fixed. The are only good in debiting month end