Tracker not installed, still paying, no response, is this a joke?

I contacted Netstar over a week ago to transfer my tracker service to a new vehicle. This is required by my insurer and without it, they won’t cover the car.

I was told the installation was scheduled. I even saw the job was “assigned” on WhatsApp. But no one contacted me. No one showed up. I followed up, nothing. I sent emails, I tried calling (good luck getting through), and when I finally did, someone confirmed all the details and said they’d call back.

They never did.

It’s now over a week later. I still don’t have a tracker installed. My new car is uninsured. I’m still paying for a service I can’t use. And to top it off, I’m getting SMS alerts about “suspicious movement” on the car I no longer own.

This is laughable. How can a company that sells vehicle tracking and recovery not manage a basic account transfer and installation? If this is how Netstar operates, I’m not sure how they’re meant to protect anything.

Completely unacceptable. At this point, I’m considering cancelling altogether and going with a company that knows what “service” actually means.