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Samil P

1 reviews | Active since Dec 2016

10 Apr 2024, 15:40

Tracker is better and cheaper

Unbelievably horrible service. I've had a tracking unit from Netstar for 14 years. Now the unit is faulty and the alarm is going off. For weeks I have been phoning. For weeks I have been emailing. From one department to another. The people on the phone don't care and simply send you back to the main menu. The people on email, the best they can say is "the matter has been escalated". I now have to pay a third party to find and remove the faulty netstar tracking unit. Stay away from this company; if you have a problem THEY WILL NOT ASSIST YOU.

0
Replies (3)
Netstar
Netstar's reply10 Apr 2024, 15:57
Official
Hi Samil 

Thank you for flagging this matter with us.
Kindly note that a consultant will contact you to assist.

Kind regards,
Netstar

Best regards,

SP
Samil P's update11 Apr 2024, 08:35
Reviewer Update
Worst service imaginable. You guys are now charging me to have the faulty unit removed. The unit that I am paying for. Unbelievable
Netstar
Netstar's reply11 Apr 2024, 08:47
Official
Good day Samil,

We are terribly sorry to hear  about your experience. Our Retentions team has reached out to address your request, and we will arrange the removal of the unit.

Kind regards 
Netstar 

Best regards,