Totally missed the \customer care"part!"""

I contacted the customer care email address last week to request a statement. I have not had a reply as yet. I called the call centre today, and had the following shocker of an experience:<br> 1. I asked to speak to a supervisor straight away when the consultant answered as I wanted to escalate this. I was told the team lead had knocked off for the day (at 15h50 on Monday afternoon). Shocking!<br> 2. I then said I wanted a statement emailed and was told to call back tomorrow as their system was down. Unacceptable! Not my problem!<br> 3. I said I hadn't had statements for month and wanted to speak to a manager. I was told to hold on, she would try to find someone. I was then asked to call back tomorrow. Unacceptable!<br> 4. I still have not had an email reply to my reply.