Total inability to deliver a service

Netstar completely lacks the understanding of and ability to deliver any kind of service! Let me start by giving them the Oxford English dictionary definition of customer service: "Customer service is the assistance and advice provided by a company to those people who buy or use its products or services" In just the last week I adjusted my work and personal schedule to accommodate 4 (YES 4!!!!!) appointments you confirmed in phone calls to me. YOU DID NOT HONOR 1 OF THEM!!! Not one!!! No phone call, no follow up - just simply did not arrive. Pathetic! I only use you because my insurance insists on it. You deliver no service whatsoever. And PLEASE DO NOT respond here with the generic we are sorry to hear about your experience and will get our support department to check it out. DON'T BOTHER! I spent time on numerous calls last week...and it was a waste of time.