AM
Andille M

1 reviews | Active since Nov 2012

12 Jul 2020, 12:19

Took 2 hrs to arrive after my truck was reported as ******

Reported my truck as ****** at 2:54am Recovery team arrived more than 2 hrs later and the tracker was already removed. The tracker was removed at 4:33am an hour and half after the truck was ******. Recovery team was nowhere in sight.

I am absolutely horrified by the poor response and overall service. They were taking too long to update me as to what was happening.

I am considering cancelling my contracts on all my remaining vehicles right now

0
Replies (1)
Netstar
Netstar's reply14 Jul 2020, 14:11
Official
Good day Andille,

Thank you for bringing this matter to our attention.
Please be advised that your query has been escalated to the Emergency department. A consultant will contact you to assist.

Regards,
Netstar