1 reviews | Active since Feb 2019
In 2011 i bought my car from VW and i got my insurance from a company called (HPB) high performance brokers, those guys must have had a deal with netstar and offered my a lower premium on my insurance if i specifically install a netstar device, i then agree to that deal with the insurance company, my insurance set up an appointment for me with netstar to come and connect the device on my vehicle which they did but the only contract i have is the one.with my insurance that clearly states that i have a netstar device on the vehicle installed and i have been since paying for these services for 8 years without a fail, i then decided to cancel my insurance in 2018 as i was selling the car and i followed the whole process and sent them.a cancelation letter they sent me back a confirmation letter of termination, then the netstat debit order came i reversed it and told them that i do not have that car anymore they should contact HPB for a cancelation letter coz i do not have a signed contract with Netsar so i ONLY cancelled with the people that i had a signed contract with i was then told that i should have informed them for cancellation i refused to pay for that month and asked them.to send me any proof be it written or verbal of me speaking to Netstar about joining the company, so if i didn't speak to them directly when i was offered and accepted the deal why should i speak to them about the cancellation? 8 years later? I was referred to a manager there (Stanley Goliath) and he asked i send him an email of my complaint and so i did not even once did i get a call or a response instead i started getting calls from debt collectors threatening me that i will be blacklisted i told them.that i won't speak to them i need someone from netstar to call me and explain this madness, then the consultant from netstar told me that netstat keeps charging me for the monthly subscription even after i sent an email to Stanley "manager" telling him that i sold the car not only was i being billed every month from the time we started this inquiry but i then discovered that I'm being charged for all these calls i keep getting from the debt collectors i sent another.email to Stanley Goliath he didn't even call or email back instead he got someone to call me from the Debt collection company, spoke to my previous insurance brokers and they then told me that they had that value added service with netsar at the time of my joining the insurance but why was i not told or when that relationship ended between theb2 companies or why do i need to speak to netsar about my cancellation when i never spoke to them about joining? Wouldn't my cancellation letter to my insurance automatically serve as a cancelation with them also? Since my contract was with only 1 of these 2 companies ID ********** 728088 Cell: ********** 421
Best regards,
Best regards,
8,120 total reviews on Hellopeter