This was actually supposed to be a complaint but thanks to Cecilia at accounts its a compliment

<p>Netstar debited from my account almost double my normal rate for a deactivation that i was not supposed to be charged. I called and spoke to Adelaide who was transferring me to the accounts department i held too long and hang up, called again spoke to Nathan about my query. While i was on the line with Nathan Cecelia was trying to call, i didnt get that much help from Nathan, I called Cecelia back as she took an effort to actually call me back and offer assistance. She advised that she will check my query and will contact me back, not even 10 minutes she called back and they acknowledged that they made a mistake and i wil be refunded. She turned what would have been a complaint into a remarkable customer experience. Thank you Cecilia for your wonderful, friendly attitude, you are an asset to Netstar</p>