AE
Anna E

1 reviews | Active since Nov 2025

20 Nov 2025, 19:39

This is now my second HelloPeter review because Netstar still has not resolved my cancellation after more than three months.

I sold my vehicle over three months ago and have been paying for a service I no longer use simply because Netstar refuses to process my cancellation. After my first review, Netstar attempted to call me today while I was on another call with a client. I tried calling back immediately, but the line was constantly busy.

They phoned again an hour later, asked if it was me, and the moment I confirmed, the call ended — either the phone cut off or the agent put the phone down. No follow-up, no courtesy call, nothing. This is now the second time they have contacted me only to leave me without any help or resolution.

I cannot continue paying for a tracking device installed in a car I no longer own. I have tried every channel for months: phone calls, emails, online bot requests, and even public reviews. Nothing has worked.

This is now my final warning: if this issue is not resolved immediately and my account is not cancelled with confirmation, I will have no choice but to go public on all platforms and proceed with legal action.

I simply want this matter closed — professionally, promptly, and permanently.

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Replies (2)
Netstar
Netstar's reply21 Nov 2025, 06:56
Official
Good day Anna,

Thank you for reaching out to us. We apologize for any inconvenience caused and would like the opportunity to assist you. 

Please note we will escalate the matter to the relevant department for urgent assistance.

Kind Regards,
Netstar

Netstar
Netstar's reply21 Nov 2025, 08:45
Official
Good day Anna,

Thank you for allowing us the opportunity to assist with your request. 

If you need further assistance, please don’t hesitate to reach out to us. 

Regards,
Netstar