CF
Carla F
1 reviews | Active since Dec 2020
05 Oct 2024, 11:59
THEY WONT ACTION CANCELLATIONS & KEEP TAKING YOUR MONEY. OUTRIGHT THEFT.
DO NOT USE THEM!!! You can’t cancel your contract. Despite calling in and cancelling my contract and then following up with an email to the cancellations email address, it was never actioned. They then refuse to refund the payments that they keep taking. Best described as blatant theft!!!
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
05 Oct 2024, 12:11Hi Carla
Thank you for flagging this matter with us. We are sorry to hear that you have had this experience. Kindly be advised that we are looking into this matter and we will advise accordingly.
Kind regards,
Thank you for flagging this matter with us. We are sorry to hear that you have had this experience. Kindly be advised that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar's reply05 Oct 2024, 12:11
Official
Hi Carla
Thank you for flagging this matter with us. We are sorry to hear that you have had this experience. Kindly be advised that we are looking into this matter and we will advise accordingly.
Kind regards,
Thank you for flagging this matter with us. We are sorry to hear that you have had this experience. Kindly be advised that we are looking into this matter and we will advise accordingly.
Kind regards,
Netstar's replyOfficial
05 Oct 2024, 12:39Hi Carla,
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
Netstar's reply05 Oct 2024, 12:39
Official
Hi Carla,
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
We are pleased to inform you that the relevant department has sent an email regarding your query.
If you require further assistance regarding this matter, please reply to the email.
Regards,
Netstar
CF
Carla F's updateReviewer Update
05 Oct 2024, 15:20Pity that the relevant department, referred to the wrong case!!!! It’s appalling how utterly incapable Netstar is. My query refers to a cancellation dating back to 2021!!!!
CF
Carla F's update05 Oct 2024, 15:20
Reviewer Update
Pity that the relevant department, referred to the wrong case!!!! It’s appalling how utterly incapable Netstar is. My query refers to a cancellation dating back to 2021!!!!
Netstar's replyOfficial
06 Oct 2024, 11:02Good day Carla,
We sorry you had this experience.
Please refer to the email regarding your query for further assistance.
Kind Regards,
Netstar
We sorry you had this experience.
Please refer to the email regarding your query for further assistance.
Kind Regards,
Netstar
Netstar's reply06 Oct 2024, 11:02
Official
Good day Carla,
We sorry you had this experience.
Please refer to the email regarding your query for further assistance.
Kind Regards,
Netstar
We sorry you had this experience.
Please refer to the email regarding your query for further assistance.
Kind Regards,
Netstar