They want my money but no tracking device installed

<p>I joined Altech Nestar as a client on 07 July 2016 through a telephone promotion of a wireless tracking device with one of your agents named Vegan Govender. During this sign up with Vegan, I clearly indicated to him that I have a vehicle which I’m planning to sell in a few months. I asked if I can sign up once I have sold the car and bought a new one on which this tracking device can be fitted. I asked for this because I wanted to avoid the charges that come with uninstalling and re-installing of a device from one car to another. Vegan asked me to hold on to speak to his manager if there’s anything they can do for me. He came back and said it is not a “problem” the device will be uninstalled from my old car and installed in my new car without charge. I asked him if he was sure about that and he assured me that I won’t pay me anything. I asked him for a call reference number to have it requested should what he says not be true. He gladly gave it to me (R0-c9-070 ********** 28.WAV).</p> <p>A time came in December 2016 when I bought a new car and before I could sell my old car which had the tracking device installed, I called Altech to come and do the switch as promised by their agent on 07 July 2016. I was surprised to be told that I have to pay for that service. I explained to the call centre person that answered my call, that when I signed up I was promised that it would be done free of charge. I did not get any assistance with this matter until now after several attempts to get it resolved through their call centre. I finally sold my old car with the damn tracking device on it. A call centre agent named Sibusiso Ntombela in their retentions department handled or rather pretended to handle my issue but it has been over five months now he hasn’t resolved it. I blocked them from debitting my account as I'm paying for zero service. They are now sending me threats through sms, saying that legal action will be taken against my name.</p> <p>Altech Netstar please start taking your clients seriously and stop judging them without hearing their issues. </p>