They overcharged me and I called in on the 22nd to request for a refund not the money to be credited into my account, the lady confirmed that she will log a refund and someone will call me

They overcharged me and I called in on the 22nd to request for a refund not the money to be credited into my account, the lady confirmed that she will log a refund and someone will call me. No one phoned, I called today on the 26th the gentleman confirmed that the money was credited into my account which is something I didn’t ask to be done I asked for a refund, now he said a refund takes up to 14days, what kind of nonsense is this!