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delangefranco.fdl delangefranco.fdl

1 reviews | Active since Mar 2009

28 Sept 2016, 12:16

There is no joy with Netstar! Safe and Sound still not working and being over debited! Please cancel!

<p>The Safe and Sound website is not working at ALL! There is no means to select between private and business mileage......I cannot get Netstar to manage the debit orders properly and of which I am being debited now twice the amount? I have attempted to sort this out with Netstar and even made arrangements for an appoinment to sort this out of which Netstar did not honour the appointment.</p> <p> </p> <p>This is just poor service delivery!</p>

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Replies (4)
Netstar
Netstar's reply28 Sept 2016, 12:53
Official

Good day Mr De Lange

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply28 Sept 2016, 14:34
Official

Good day Mr De Lange

As per our telephonic conversation, you have informed me the credit controller and the supervisor did make contact with you.

Kind regards

Denise

Netstar
Netstar's reply04 Oct 2016, 10:57
Official

Good day Mr De Lange

As per our telephonic conversation, you have informed me the query has been resolved.

Kind regards

Denise

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delangefranco.fdl delangefranco.fdl's update04 Oct 2016, 11:48
Reviewer Update

Thank you Netstar for addressing my concerns tabled! A big shout-out for Denise with her constant follow-ups, you are great! Thank you so much!