There are other Vehicle Tracking companies as well!

I purchased a Netstar unit cash because I prefer to rather be on a month to month basis than a contract with a fixed term. They installed device, and I tested device several months later. Unit was faulty. They came and installed a new unit, I did a test several months later and the unit was faulty again. This is when you start seeing a pattern evolving. They can't explain to me when the unit has stopped working on both occasions. In other words they can't explain to me for how many months I paid monthly for a service I have certainly not received. I cancelled the service, stopped the debit order and insisted on them removing the unit free of charge. I figured it is the least they can do since I have been so kind to contribute for a service partially received. The supervisor agreed to my request (admission of guilt) and asked for a 24 to 48 hours deadline. This afternoon after using up their first 24 hours of the 48 hours, I got a call that they will not remove the unit and it must remain in the vehicle. At first I agreed to this, but I contacted them back shortly and insisted that the unit must be removed and I am not paying for the removal of the unit as I have been paying over 2 years for a service that I don't even know for how long I received, since they are not able to provide information as to when the unit stopped working on both occasions. I am still awaiting their call, with something more positive than the matter is escalated and we are awaiting feedback. My vehicle is my property, and I don't want a non functioning defective Netstar device in my vehicle. Especially after the bitter taste Netstar left in my mouth. My advise to Netstar users if you still want to support them, will be to test your unit once a month every single month. I am extremely thankful my vehicle was never ****** or I found myself in a hijack situation. I am still awaiting their response to this matter.